Expert Adult & Children
Social Care Advice, Advocacy & Complaints Handling
(we cover all of England)
Better than any community care solicitor
About us
Thousands of vulnerable adults, children, and their families, rely on their local Council, care home or homecare provider to provide the care and support they need. Decisions that are made by Councils are often complex and families are left wondering what they can do to ensure they and their loved ones receive the best care possible and are not being charged too much. But when care services fail or are cut, it can leave you vulnerable and at risk. As a service user, if a dispute arises with the Council or a care home, it will often be difficult to find out and understand what should happen and it can be daunting to try and challenge the Council or a care provider to ensure a loved one receives the correct care and the right decisions are being made.
I decided to found Care Concern Solutions after having worked for 15 years as a national independent Adult Social Care Specialist Complaints Investigator.
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ADULT SOCIAL CARE​
At CCS, I lead on the Adult Social Care cases we receive. My extensive experience, investigating over 800 adult social care complaints against dozens of Councils throughout England, has given me a unique insight into the way Councils and Care Providers apply adult social care legislation and guidance, as well as the way through which they make decisions with regards to adult social care service users, and where, how and why things go wrong. As such, we will be able to provide you with expert advice to ensure you and your family receive the support you are entitled to.
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CHILDREN CARE / SERVICES
Paul leads on cases that are about children's services / children's social care. He is a qualified social worker with over 30 years experience in the field of Children’s services. His experience spans; child protection; child in need, children with disabilities including SEN, fostering, adoption and kinship care. Paul has undertaken countless complaint investigations and managed the process from referral through to independent panel hearings. As such he has invaluable experience to advocate, support and assist parents with navigating the system when a dispute arises.
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Why choose Care Concern Solutions over a Solicitor?
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At Care Concern Solutions, our advocates are specialists in providing expert advice and advocacy for service users (or their carers) who are facing issues with the social care they receive, including disputes with local councils, financial assessments, and care needs assessments. While we are not solicitors, our deep and extensive knowledge of the Care Act 2014 and Community Care Legislation - gained from investigating over 800 social care complaints across England - makes us a highly effective and much more affordable alternative to traditional solicitors.
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Our expertise, combined with a more affordable and personalized service, offers you a better solution than relying on an expensive solicitor for social care disputes. Even more so, most community care disputes do not need to be resolved by going to court, as suing social services is a very expensive and often needless way of trying to resolve a dispute.
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Why we are better than a solicitor
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Many solicitors who handle community care law cases do not have the specific and extensive hands-on experience that Care Concern Solutions brings to the table. Over the years, I have personally encountered many cases where solicitors took an excessive amount of time, writing letter after letter to the council, and charged very high fees, without delivering the outcome their clients were hoping for. Unlike many solicitors, we focus exclusively on social services and care in the community, allowing us to act more quickly and efficiently. As such, we are confident that our support and advice will be more effective, and be better value for money than that provided by a social care solicitor or community care solicitor.
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ADULT SOCIAL CARE
Our service is not only more affordable than hiring community care solicitors, but it's also more targeted. We specialize in adult social care issues, care home costs, social care charging, and navigating the complexities of the Care Act 2014 and the Care and Support Statutory Guidance. This allows us to provide you with more effective support in areas such as:
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Challenging council decisions on care hours or care needs assessments
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Disputes over care home charges and financial assessments
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Advocacy in securing the right level of care and support, whether at home or in a care home
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Addressing unfair social care charging and care home costs
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Ensuring compliance with adult social services legislation, including the Care Act 2014.
Who we help:
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Service users: those who receive, or want to receive, adult social care from/via the Council
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(Family) carers who provide care.
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Family members of service users.
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CHILDREN SERVICES / SOCIAL CARE
We specialise in Children's services advocacy, offering support for parents and carers involved with social care, helping you understand your rights, voice concerns, and navigate complex processes like child protection, court proceedings, looked after children reviews, SEN tribunals and complaints. We provide support by attending meetings, challenging decisions, and ensure parents and carers are heard. We work solely for you, empowering you to participate in decisions affecting your children, that are being taken under the Children Act 1989 and other children's statutory processes.
What we do:
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Explain rights & processes: Clarify your and your children's legal rights and the steps in assessments (CIN, Child Protection, Court, LAC, SEN, CAMHS).
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Represent your voice: Ensure your views, wishes and feelings are listened to at meetings and as part of procedures.
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Challenge decisions: Support you in challenging decisions that you disagree with (including making an official complaint on your behalf)
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Empower you: Help you to speak up for yourself and make informed choices.
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Attend meetings to support you and speak on your behalf.
Who we help:
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Parents and carers involved in social care, child protection, or family court.
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Families needing help understanding assessments or court proceedings.
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Families who want to make a complaint about the amount / quality of the support their child is receiving.
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Parents with learning disabilities or mental health issues needing extra support.
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Expertise that solicitors don’t always provide
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Many solicitors lack the day-to-day experience with regards to social care disputes that we have gained by handling such a high volume of cases. This gives us a unique edge in understanding the intricacies of council decisions, care assessments, and care in the community. We know how councils operate, and we have as such an in-depth understanding of how to challenge them effectively.
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Unlike solicitors who may take on a broad range of legal cases, our focus is solely on the complex world of adult and children social care and support. From needs assessments to financial assessments, we provide tailored, expert advice based on your unique circumstances, ensuring you get the care and support you're entitled to.
Affordable, Effective Solutions for Social Care Disputes.
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Hiring a community care solicitor can be expensive and time-consuming. Many of our clients come to us after experiencing delays and high fees with solicitors who were unable to achieve the desired outcome. At Care Concern Solutions, we believe that high-quality, expert advice should be accessible to everyone who needs it; not just those who can afford expensive legal fees.
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We are not solicitors and, as such, offer a cost-effective alternative to traditional solicitors, with a clear focus on securing the right care and support for you. Our in-depth understanding relevant legislation, and how this should be applied, means we can act quickly to resolve your issues, whether you're disputing social care charging, care home fees, or seeking a reassessment of your care needs.
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When you choose Care Concern Solutions, you’re opting for a service that’s not only more affordable than a community care solicitor but one that’s also more personal, focused and experienced in social services, ensuring you get expert advice and support every step of the way.
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Complete our contact form below or call us directly so we can discuss your concerns in detail.